Refund, Return & Cancellation Policy
Last updated: 16 June 2026
At Srikumaran Traders we want you to be satisfied with your purchase. As we deal in food and agricultural products, this policy balances customer protection with food safety and hygiene requirements.
1. Order Cancellation
- You may cancel your order any time before it is dispatched by contacting us with your order number.
- Once an order has been dispatched, it cannot be cancelled but may be eligible for return as below.
- We may cancel an order due to stock unavailability or pricing errors; in such cases a full refund is issued.
2. Returns & Replacements
Because our products are perishable food items, returns are accepted only in the following cases, and only if reported within 48 hours of delivery:
- The product delivered is damaged or spoiled in transit.
- You received the wrong item or an incorrect quantity.
- The product has a genuine quality defect.
To be eligible, the item must be unused, in its original packaging, and supported by photographs and the order number. Please contact us before returning any item.
For hygiene and food-safety reasons, opened, used or partially consumed products, and
products without original packaging, are not eligible for return.
3. Refunds
- Once a return is received and inspected, or a cancellation is approved, we will notify you of the outcome.
- Approved refunds are processed to your original payment method within 5–7 business days.
- The time for the amount to reflect in your account depends on your bank or payment provider.
- Shipping charges (if any) are non-refundable except where the return is due to our error.
4. How to Request a Return, Refund or Cancellation
Contact our customer care with your order number and details:
For any questions, please visit our Contact Us page.